Kitsune Coaching Solutions is committed to protecting your privacy in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how your personal information is collected, used, stored, and protected.

1. Collection of Personal Information

We may collect personal and sensitive information necessary to provide you with professional coaching, counselling, and related services. This may include:

Your name and contact details

Relevant health or medical history

Session notes and progress summaries

Appointment and billing information

This information is collected directly from you and is handled with the utmost confidentiality.

2. Use and Disclosure

Your information is used solely to:

Deliver personalised support and care

Maintain accurate records

Communicate with you regarding appointments and services

Meet ethical and legal obligations

We do not share your personal information with third parties without your consent, unless required by law.

3. Record-Keeping and Storage

We utilise

privacy-compliant, cloud-based platforms for secure and efficient record-keeping. These platforms are chosen for their commitment to data protection and compliance with Australian privacy laws.

If you would like more information about the specific platforms used or wish to review their individual privacy policies, we are happy to provide this upon request.

4. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us directly.

5. Privacy Concerns or Complaints

If you have concerns about how your personal information is being handled, please contact us. If the matter cannot be resolved, you may lodge a complaint with the

Office of the Australian Information Commissioner (OAIC).

Disclaimer – Use of Heidi Health

To support high-quality, accurate record-keeping, we use

Heidi Health, a privacy-compliant, AI-powered documentation assistant. Please note:

Heidi Health is a tool for administrative support, not a diagnostic or therapeutic service.

All decisions and services are the responsibility of Tracey Yeoman, not the platform.

Client records remain confidential and secure under the same privacy standards as all other documentation.

For more information, please refer to

Heidi Health’s privacy policy

or contact us directly for further details.